OUEST UP

We discovered CSM’s support services thanks to Florence. We had a lot of configuration work to do and realised we lacked the training needed to make full use of the solution.

The support went very well. Florence is a good listener, has a thorough understanding of her subject and, when she doesn’t have an immediate answer, she goes and finds the information. The discussions are of a high standard, and the use of a shared tool is a real bonus for keeping track of issues as they arise (even outside our support sessions).

I particularly appreciated the flexibility of the support. The two-hour sessions allow us to cover topics thoroughly, and six hours a month is a perfectly suitable pace.

Regular follow-up is very useful. It has enabled us to develop the skills of new staff, broaden the team’s knowledge and gain greater autonomy, confidence and responsiveness. In practical terms, certain processes, such as processing supplier orders, are now much simpler and quicker.

Before the CSM was introduced, we felt we’d lost touch with blg. We mainly communicated via chat, which didn’t always allow us to resolve our issues properly, and it was becoming frustrating. The CSM has re-established genuine contact with the teams. It’s been a real relief.

I would recommend this support without a moment’s hesitation. It’s really important, as there are always new things to learn and it brings real value to everyday life.